FAQ

1. How do I make a purchase?

To make a purchase, browse our website and add the desired items to your cart. When you are ready to complete your purchase, click on the cart icon and follow the instructions to provide your shipping and payment information. After confirming payment, you will receive an email with your order confirmation and a tracking number.

2. What payment methods do you accept?

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. For more details on available payment methods, please refer to the payment section on the checkout page.

3. How can I track my order?

After your order has shipped, you will receive an email with a tracking number. You can use this number to track the status of your order directly on the carrier's website. You can also track the order in your account on our website.

4. What is the delivery time?

Delivery time may vary depending on your location and the shipping method you choose. Generally, delivery time is 7-9 business days. For more accurate information, please refer to the estimated delivery time on the checkout page or contact our customer service.

5. Can I change or cancel my order after confirmation?

If you wish to change or cancel your order, please contact us as soon as possible. We will try to accommodate your request, but we cannot guarantee changes or cancellations once the order has been processed and shipped.

6. How can I return a product?

To return a product, please complete the return form available in our customer service section. Products must be returned within 15 days of receipt, in original condition and with complete packaging. The cost of return shipping is the customer's responsibility, except in cases of defective or incorrect products.

7. When will I receive the refund?

Refunds will be processed after the returned product is inspected and approved by our team. The refund processing time is up to 15 days from the return approval. The refund will be made using the same payment method used in the purchase.

8. How can I contact customer service?

You can contact our customer service team via email [ emelimashop@gmail.com ] or by phone [phone number]. You can also fill out the contact form available on our customer service page.

9. Where can I find information about promotions and discounts?

To stay up to date with our exclusive promotions and discounts, subscribe to our newsletter or follow us on social media. You can also check the promotions section on our website to see current offers.

10. What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, please contact us immediately. We will do our best to resolve the issue, either by sending a replacement or processing a refund, and we will cover the shipping costs for the return.